The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Where You have not been physically examined by aDoctor prior to the date of the Booking. IMPORTANT Any translation of this document from English is for assistance and information only. Its a disgrace. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. etc.WHERE IS THE ACCOUNTABILITY? I will never purchase anything with you again. You may also wish to resell your tickets if you cannot use them. It goes against our guidelines to offer incentives for reviews. Why is your site permanently unavailable. Sell tickets directly from your Ticketek Account. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Confirmation that the document cannot be replaced in time for the Booking. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Was given tickets for Ed Sheeran concert as a gift. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. I will NEVER buy tickets from this company again! I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Ticketek wastes YOUR TIME like it doesn't matter. Why is this company even allowed to operate?????? They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! I tried calling, emailing before the show, had I had a response we would have made the show. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Ive forgotten my password/My password has expired. Then I looked on Trustpilot at their reviews and really started to worry! They haven't responded to my emails! Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Reddit and its partners use cookies and similar technologies to provide you with a better experience. There is no phone number, only an email which does not get answered. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. How totally useless. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. They need a better system and more staff it seems. Years ago I did a few days temping at Tiketek. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Check to see if they have an online lodge system. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Just upload its fucking DEATH CERTIFICATE. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. To read more about Covid-19 please visit our dedicated page here. Where you cannot provide evidence that the person affected is within the. Anyone has experience getting refunds from them or have advice on what I should do here? Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Maisie Peters: 7:00 7:45pm A doctor cannot be You or a member of Your family. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . They are the shittest service in Australia. Cannot add tickets to wallet. Why are there multiple listings for the same event at different prices? (Receipt required for Doctors note refund up to $100 or equivalent). Doctor A qualified medical practitioner registered and licensed with a recognised professional body. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Proof that the passport has been reported to and cancelled by your Government Agency. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Instead I was sent the PDF email after the show. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Where You are the business owner or registered Director, or a member of Your family is. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? A copy of a notice from the examination body, school, college, or university confirming the change of date. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. You may also wish to resell your tickets if you cannot use them. How did this happen? They agreed I shoudl get a refund, then asked for my account details for the refund. Can I use a Ticketek gift card or voucher? Cool, just upload a goddamn police report. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Please also read the General Conditions of Refund. The call centre shut the phone to the customer's face.. Any vehicleYouplan to use during theBooking. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. What to do?? Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Safe, Fast and Verified Seven tries before I finally got my second choice of seats. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. You'd think that but I had the same shitty experience with them on this front. We may consider other Emergency Circumstances at our discretion. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Never ever again. Just fake a doctors note, cant imagine they review them too carefully. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Please also read the General Conditions of Refund. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! This is not an insurance policy. What a disgrace!! Still waiting for my refund 6 months. An incident number or report from the Police or relevant traffic authority. Please comply with any stated ticket limit for this event. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Simply do not try to contact them in any way shape or form.Worst customer service. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? How will I receive my tickets? All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Adverse weather with no Government Agency warnings not to travel. What is the Ticketek Marketplace Terms and Conditions for? On-top of that you cant call anyone to purchase ticketsTerrible. Don't EVER buy for a friend, NIGHTMARE. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Share. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Stick to Ticketmaster. Ticketek Marketplace (marketplace.ticketek.com.au). Any translation of this document from English is for assistance and information only. (This can normally be obtained from the transport companys website). Ticketek Australia you're a pathetic poor excuse for a company. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. We/Us/Our We are the Booking agent with whom You made the Booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I couldn't return to where I was, no progress, the booking system repeated itself, etc. (Receipt required for Doctors note refund up to 50 or equivalent). Download the Ticketek App & add your ticket to your wallet now. Their customer service to follow up and right the problems is poor. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. is cancelled, postponed or cannot be fulfilled by the. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. I paid the additional cost in checkout for refundable tickets. Press J to jump to the feed. etc. Sick relative? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Frontier Touring, Special Guests: Maisie Peters and Budjerah. We use dedicated people and clever technology to safeguard our platform. Finally got an answer from them when I contacted fair trading to help. We/Us/Our We are the Booking agent with whom You made the Booking. Tixel is a safe ticket marketplace to trade tickets from Ticketek. i spent 2 hours online and still didn't manage to secure tickets. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Are Refundable tickets available through Ticketek Marketplace? But the thing is, they didn't. means cancellation or significant delay of flight(s) which. Find out how we combat fake reviews. means an unforeseen circumstance completely outside. A police report or crime number to confirm the theft(Self-declaration not accepted). Why even have the option of refundable tickets for an extra charge if I cant refund them? {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? , please contact the Customer Service team directly for further advice about your Refund. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo No reply emails or any form of communication. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. So sorry. Any temporary relocation for work must be for a period of at least 3 months. (This can normally be obtained from the transport companys website). I haven't received my order confirmation email. Change My Location Abusive partner? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. To apply for a Refund simply click on the link in your booking confirmation email, or click here. A copy of the travel warning from the Government Agency. I reported the scam to my credit card provider! Why should I buy from Ticketek Marketplace? No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Can never get a refund on tickets and/or speak to someone within Ticketek. I sent a message via the website and got the pdfs a day or so later. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Youmade an unsuccessful request for annual leave for the date of theBooking. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Suncorp Stadium Refunds & Exchanges Follow New articles New articles and comments. They rapidly charged my credit card, then didn't provide the tickets. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Immediate household persons living together at the same permanent address. Where You have not been physically examined by a Doctor prior to the date of the Booking. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. The customer service was super helpful and I got the ticket value back and it sold super quickly. Make a report to ACCC. I find the app difficult to navigate. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Scalping 18. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. They will do anything to hide from you. Easy as. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Fire A report from the fire service and/or police. are the business owner or registered Director, or a member of. I got tickets to a concert from ticketek that got cancelled of covid. Everybody else looks like a paedo. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Might be worth looking into? More Info. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. This is such scummy conduct. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. A copy of the letter requiring Jury Service. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. We may consider other Emergency Circumstances at our discretion. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. I replied and asked for a direct line or email address to speak to management/no reply since. What the hell is that? Send them an inquiry many times and they are not answering! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. What will a Marketplace ticket look like? Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Forcing people to own smart phones is not giving people choice and freedom. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Sell tickets directly from your Ticketek Account. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Ticketek is selling for the following venues only. Are Refundable tickets offered on Gift Voucher sales? Fuck that, what a joke of an optional extra. Why does Ticketek Marketplace charge fees? What gives? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Worst website and app I have ever used!!! Any vehicle You plan to use during the Booking. Requesting a Refund. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. If you've forgotten your account details, never fear we also . Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . 2023 Trustpilot, Inc. All rights reserved. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. failed the examination previously and had to re-sit. Buy guaranteed tickets for sold out events at a fair price. Adverse weather with no Government Agency warnings not to travel. There is no customer service centre you can call, just an automated voice call telling you to email. Privacy (data erasure request) Can I purchase multiple orders in one transaction? Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. I'd be interested whether this is something the ACCC would be interested in. Lost a baby recently? Is it cheaper to book online or through a travel agent? Press question mark to learn the rest of the keyboard shortcuts. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Absolutely appealing customer service!!!!! Create an account to follow your favorite communities and start taking part in conversations. I have been linked to your site from Ticketek.co.nz. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. means the unforeseen change of the date of an examination that. Appalling service. Where the examination is being provided by a commercial business (not by an educational board). There is no phone number, only an email which does not get answered. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Travel insurance and COVID-19: what you need to know. What can I do if my tickets are lost, damaged or stolen? Immediate household persons living together at the same permanent address. :(, tails, they sent an email saying they has processed the refund. chevron_left, Availability & type of seating will vary & is set by the venue. You can do anything you want if you're the only game in town. No way to recover tickets. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Times are approx. Ltd. All Rights Reserved. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. 2023 ProductReview.com.au Pty. I am trying to buy tickets but it says unable to lock the ticket. ProductReview.com.au has affiliate partnerships. It's about $1500 and I have no idea what to do next. An incident number or report from the Police or relevant traffic authority. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Companies can ask for reviews via automatic invitations. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Ticketek takes the issue of scalping seriously. She made time to help & sort out the transfer of tickets to this area. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I was certainly given the runaround by others who I had dealt with. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I means weather where a Government Agency has issued warnings not to travel which mean. ?DO NOT BUY TICKETS FROM TICKETEK! Abhorrently bad process for handling refunds and rescheduling due to illness. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers.
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ticketek marketplace refund